At Trendoraz, operated by Shopatar Fashions, we are dedicated to offering a reliable and transparent shopping experience for all our customers. We emphasize fairness and clarity in addressing consumer concerns. Our Grievance Redressal Policy ensures that any issues raised are handled promptly, professionally, and in compliance with applicable laws.  

What is a Grievance?  

A grievance refers to any issue or dissatisfaction arising from a product or service purchased through our platform, for which a customer seeks resolution. This may include, but is not limited to, concerns regarding product quality or defects, incorrect or delayed deliveries, payment-related issues, difficulties with returns, refunds, or exchanges, dissatisfaction with customer service, and queries regarding our policies.  

How to Raise a Grievance  

If you have a concern, we encourage you to contact us through our support channels. The process is as follows:  

1. Visit Help Centre or Contact Us Page : - Go to the "Help Centre" or "Contact Us" section on our website or mobile application.    
    
2. Select Your Issue : - Choose the relevant category or subject related to your concern.    
    
3. Submit Your Query : - Provide all required details including order ID, issue description, and any supporting documents or images.  

Once your request is submitted, our support team will review the matter and provide a response.  

Escalation to Grievance Officer  

If your concern remains unresolved or you are dissatisfied with the resolution provided by our customer care team, you may escalate the matter to our designated Grievance Officer, in line with the Information Technology Act, 2000 and other applicable laws.  

To ensure accountability and compliance with legal requirements, Trendoraz has appointed a Grievance Redressal Officer to oversee the complaint resolution process, ensure fairness, and handle unresolved or escalated matters. The Grievance Officer can be reached via email at shopatarfashions@gmail.com.  

Grievance Handling Process  

Acknowledgement: We will confirm receipt of your grievance within 48 hours via email.  

Unique Ticket/Reference ID: A unique grievance ID will be provided to help you track the status of your complaint.  

Resolution Timeline: Our team, along with the Grievance Officer, will strive to resolve your grievance as quickly as possible, usually within 7 working days, or within the time prescribed by applicable laws.  

Updates & Communication: You will receive updates on the progress of your grievance through your registered communication channel.  

Closure of Grievance  

Your grievance will be considered resolved and closed in the following situations:  

• When you receive a satisfactory resolution from our support team or the Grievance Officer.  
• When you do not respond to our communications within a reasonable timeframe after a resolution has been offered.  
• When a final resolution has been communicated in accordance with our policies and applicable laws.  

Reach Out  

For any queries, grievances, or assistance, please write to us at shopatarfashions@gmail.com. Our team is committed to reviewing your concern and ensuring a fair, transparent, and timely resolution.  

Note  

This policy may be revised periodically. For the most